Utilizing Truemed

Have questions about how to use Truemed? Start here!

HSA / FSA 101

How to Use Truemed

How Do I Save Using Truemed?

Product/Shipping Questions

Why Can't I Use My HSA/FSA Card for Some Merchants?

Accessing My Letter of Medical Necessity

Partial Eligibility

Using Multiple Cards (HSA/FSA + Credit/Debit) at Truemed Checkout

Can I get an LMN before I purchase a product through Truemed?

Can I Change My LMN After It’s Issued?

Do I Need a Doctor’s Prescription for My Purchase to be HSA/FSA Eligible?

Can I Use My HSA/FSA for Past Purchases?

Are Gym Memberships Covered By My HSA/FSA?

Can I Use My HSA/FSA for Supplements?

Can I Use My HSA/FSA to Purchase a Mattress?

LMNs and Procedure Codes

Can I Use My LMN for a Purchase at a Different Merchant?

Is Truemed Free for Consumers?

Does Truemed Write LMNs for Minors?

Can I Use My HSA/FSA on a Snoo Rental?

Can I Use My HSA/FSA Card on Subscriptions?

Is Peloton HSA/FSA Eligible?

Is Eight Sleep HSA/FSA Eligible?

Why Was My Card Declined at Checkout- Insufficient funds

How Do I Get a Refund for an LMN If I Had to Submit a New Intake Form?

Can TrueMed Issue a Generic LMN for Services If the Merchant Is Not a Truemed Partner?

What Is the Process for Adding a New Merchant or Studio to the Truemed Platform?

How Do I Access or Download My Letter of Medical Necessity (LMN)?

Can Truemed Issue a Letter of Medical Necessity for Purchases Made Through Third-Party Financing or Installment Plans?

What are the eligibility requirements for specific gym memberships not listed on the Truemed website?

What is the typical processing time for HSA/FSA refunds?

What If I Need a Recurring LMN for a Subscription or Ongoing Purchase?

Troubleshooting HSA/FSA Card Declines at Checkout