Customer Help Center

Learn what Truemed does, how HSA/FSA payments work, and what to expect as a customer.

Understand the difference between HSA and FSA accounts and how to use them with Truemed.

Find out which products and purchases qualify for HSA/FSA spending.

Learn the different ways to pay with your HSA/FSA — at checkout or through post-purchase reimbursement.

Fix common issues with HSA/FSA card declines at checkout.

Understand what a Letter of Medical Necessity is and why it’s required for HSA/FSA purchases.

Find out how to update or correct your LMN after it has been issued.

Step-by-step instructions for submitting an HSA/FSA reimbursement claim.

Learn what documentation you need to submit a successful reimbursement claim.

Access your LMNs, orders, and documents across the Overview, Orders, and Messages tabs of your dashboard.

Troubleshoot payment issues and get answers to common billing questions.