Reimbursements & ClaimsAdministrator Guides

Payflex Reimbursement Guide

Payflex supports claim submission through both its online portal and mobile app.

In all cases, you will need two documents: the receipt from your purchase and the Letter of Medical Necessity (LMN) issued by Truemed.

Required documentation

  • Receipt
  • Truemed Letter of Medical Necessity (LMN)

Online portal submission

  1. Log in to the Payflex portal at mypayflex.com.
  2. Locate the claim submission or reimbursement section.
  3. Follow the on-screen instructions to enter your claim details.
  4. Upload your receipt and your Truemed LMN.
  5. Verify all information and documents are accurate, then submit.

Mobile app submission

  1. Download and open the Payflex Mobile app, then sign in.
  2. Navigate to the claim submission or reimbursement section.
  3. Follow the guided steps to enter your claim details.
  4. Upload your receipt and your Truemed LMN.
  5. Confirm all details and your document attachment, then finalize the submission.

Important: Both your receipt and your Truemed LMN are required for your claim to be processed. Missing documentation will delay or prevent reimbursement.