Navia Reimbursement Guide

Navia supports out-of-pocket reimbursement claims for Health Care FSA, Day Care FSA, and HRA accounts through its Online Claim Submission tool.

In all cases, you will need two documents: itemized documentation of your purchase and the Letter of Medical Necessity (LMN) issued by Truemed.

Required documentation

Gather itemized documentation that includes all of the following:

• Service date — must fall within your plan year
• Service or item description — details of what was purchased or provided
• Amount paid — your out-of-pocket cost

Acceptable document types include itemized provider bills and insurance Explanations of Benefits (EOBs). Proof of payment is generally not required unless you are submitting an orthodontia claim. Do not submit cancelled checks or card receipts alone, as these are not accepted.

Submission steps

1. Log in to your Navia account.
2. Navigate to the My Tools tab.
3. Select the Online Claim Submission tool.
4. Upload your itemized documentation (provider bill or EOB) and your Truemed LMN.
5. Complete the on-screen process and submit.