Account & Sign-In Troubleshooting

Having trouble signing in to your Truemed account? This article covers the most common issues and how to resolve them.

Sign-in not working

If you cannot log in to your Truemed dashboard at truemed.com, work through these steps before contacting support.

1. Make sure you are using the right email address.
Truemed accounts are tied to the email you entered when completing your qualification survey at checkout or post-purchase. This may not be your primary email, but rather the one you typed at that specific moment. Check your inbox for any email from Truemed or the merchant to confirm which address was used.

2. Check for typos. A small typo at checkout (e.g., .cmo instead of .com, or a missing letter) can create an account under a slightly different address. Try variations of your email if the exact address does not work.

3. Clear your browser cache or try a different browser. Stored cookies and cached data can sometimes interfere with the login process. Clear your browser history and cookies, or open a new incognito / private window and try logging in again.

If none of these steps work, see the When to contact support section below.

Wrong email address on account

If you used a different email address than expected when completing your Truemed survey, your account and LMN are tied to that address — not the one you normally use.

How to identify which email was used:

• Look for a confirmation or survey completion email from Truemed or the merchant in all of your inboxes, including secondary or work accounts.
• Check the order confirmation email from the merchant; the email address shown there is often the one used with Truemed.

How to get it corrected:

Email addresses cannot be changed from within the dashboard. You will need to contact Truemed support at support@truemed.com and provide:

• Your full name
• The merchant you purchased from
• Your order number or approximate purchase date
• The email address you believe was used
• The correct email address you want associated with your account

Support will verify your identity and update the account accordingly.

Can’t access your LMN due to email issue

This is a common situation: you completed the qualification survey and were approved for an LMN, but now you cannot log in to download it because you used a different email at checkout than the one you normally use.

Here is what to do:

1. Do not create a new account. Your LMN is already issued and stored in the existing account. Creating a new account will not give you access to it.
2. Contact support directly. Email support@truemed.com and include the following:
   • Your full name
   • The merchant you purchased from
   • Your order number or the date of purchase
   • The email address used during the survey (if you know it)
   • The email address you want to use going forward
3. Support will locate your record and either help you access the original account or move your LMN to the correct email address.

You do not need to redo your qualification survey. Your LMN is already on file.

When to contact support

Reach out to Truemed support if:

• You have tried all the troubleshooting steps above and still cannot access your account
• You need to change the email address on your account
• Your LMN is not appearing in your dashboard more than 48 hours after completing your survey
• You completed a survey but cannot figure out which email was used

What to have ready when you contact support:

• Your full name
• The merchant you purchased from
• Your order number or approximate purchase date
• All email addresses you may have used (primary, secondary, work)
• A brief description of what you have already tried

You can reach the Truemed support team at support@truemed.com.