Reimbursements & ClaimsAdministrator Guides

WEX Reimbursement Guide

WEX supports claim submission through both its online portal and the WEX Benefits Mobile App.

In all cases, you will need two documents: the receipt from your purchase and the Letter of Medical Necessity (LMN) issued by Truemed.

Required documentation

  • Receipt
  • Truemed Letter of Medical Necessity (LMN)

Online submission

  1. Log in to your WEX account at benefitexpress.com or the WEX portal your employer provided.
  2. Navigate to the reimbursement section and select Reimburse Myself.
  3. Follow the on-screen instructions to enter your claim details.
  4. Upload your receipt and your Truemed LMN.
  5. Review and submit.

Mobile app submission

  1. Open the WEX Benefits Mobile App and sign in.
  2. Navigate to the claim submission section.
  3. Select Reimburse Myself and follow the guided steps.
  4. Upload your receipt and your Truemed LMN.
  5. Review and submit.

WEX’s knowledge base includes specific walkthroughs for both “How to request a Health Savings Account (HSA) distribution in your online account” and filing claims through the mobile app. Refer to those guides for screenshots and additional detail.