Reimbursements & ClaimsAdministrator Guides

HSA Bank Reimbursement Guide

In all cases, you will need two documents: the receipt from your purchase and the Letter of Medical Necessity (LMN) issued by Truemed.

Required documentation

  • Receipt
  • Truemed Letter of Medical Necessity (LMN)

HSA accounts

  1. Log in to the HSA Bank member portal at account.hsabank.com.
  2. On the Home tab, select Reimburse Myself.
  3. When prompted for an expense category, select Medical.
  4. Upload your receipt and your Truemed LMN.
  5. Follow the remaining on-screen instructions to complete the submission.

FSA accounts

FSA reimbursements can be received by direct deposit or paper check.

Direct deposit (recommended):

  1. Register for direct deposit on the HSA Bank member website.
  2. Submit your claim with your receipt and Truemed LMN attached.
  3. Funds are deposited the business day after your claim is substantiated.

Paper check:

  1. Submit your claim through the member website with your receipt and Truemed LMN attached.
  2. A check will be mailed to your address on file.

For additional guidance, refer to HSA Bank’s instructions at hsabank.com.