For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
    • Help Center Hub
  • About Truemed
    • How Truemed Works
  • HSA/FSA & Account Types
    • What Are HSA and FSA Accounts?
    • HSA/FSA Accounts for Dependents
    • HRA & Other Account Types
  • Eligibility & Qualification
    • Eligibility & Qualification Overview
    • Partial Eligibility
    • Troubleshooting Your Qualification Survey
  • Shopping & Checkout
    • Ways to Use Truemed
    • Navigating the Truemed Marketplace
    • Product Not Showing as Eligible at Checkout
    • Order Tracking & Fulfillment
    • Troubleshooting HSA/FSA Card Declines at Checkout
    • Can I Use My HSA/FSA Card on Subscriptions?
    • Can I Pay with Both My HSA/FSA Card and a Credit Card?
  • Letters of Medical Necessity (LMNs)
    • LMN Status & Troubleshooting
    • Updating Your LMN
    • LMN Requests
    • Gym & Fitness Studio Membership LMN
  • Reimbursements & Claims
    • How to Reimburse
    • Submitting Your Claim by Administrator
    • Why Was My Claim Denied?
    • Receipts
    • HSA/FSA vs. Health Insurance: Know the Difference
    • Partial Eligibility & Mixed-Item Purchases
  • Payment Issues & Questions
    • Payment Issues Troubleshooting
  • Truemed Dashboard
    • Truemed Dashboard
    • Account & Sign-In Troubleshooting
  • Contact & Support
    • Contact & Support
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On this page
  • How to Reach Us
  • Customer Support
  • Merchant Support
  • Questions About Your Order
Contact & Support

Contact & Support

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How to Reach Us

Our support team is available 7 days a week to help with any questions about your Truemed account, LMN status, HSA/FSA qualification, or the reimbursement process.

Customer Support

Email us at support@truemed.com and our team will get back to you as quickly as possible.

We don’t currently offer phone support, but our team is more than happy to assist over email.

Merchant Support

If you’re a merchant with questions about integrating with Truemed or managing your account, reach out to merchants@truemed.com.

Questions About Your Order

For questions about order status, delivery timelines, order cancellations, or the product itself, please contact the merchant you purchased from directly. Truemed handles the HSA/FSA payment processing, but fulfillment and shipping are managed entirely by the merchant.