Contact & Support

How to Reach Us

Our support team is available 7 days a week to help with any questions about your Truemed account, LMN status, HSA/FSA qualification, or the reimbursement process.

Customer Support

Email us at support@truemed.com and our team will get back to you as quickly as possible.

We don’t currently offer phone support, but our team is more than happy to assist over email.

Merchant Support

If you’re a merchant with questions about integrating with Truemed or managing your account, reach out to merchants@truemed.com.

Questions About Your Order

For questions about order status, delivery timelines, order cancellations, or the product itself, please contact the merchant you purchased from directly. Truemed handles the HSA/FSA payment processing, but fulfillment and shipping are managed entirely by the merchant.