How Do I Get a Refund for an LMN If I Had to Submit a New Intake Form?

In some cases, you may be asked to complete a new clinical intake form if your original Letter of Medical Necessity (LMN) had an error, was missing required details, or needed to be updated for accuracy. If this applies to you, you may be eligible for a refund of your original LMN fee.

You may qualify for a refund if:

• You were explicitly instructed by the Truemed team to submit a new intake form

• You completed the new form in full

• A corrected or updated LMN was issued after the second submission

Refunds are not issued automatically. You must reach out to support to request it.

1. Email support@truemed.com

2. Include the following:

   • The email address used to complete your intake form(s)

   • Confirmation that you submitted the new form

   • A brief note that you were instructed to complete a second intake form

Once we confirm that your new LMN has been issued, we’ll process a refund of the original LMN fee to your original payment method.

Refunds are typically processed within 3 to 5 business days after your request is approved. Depending on your bank, it may take up to 10 business days to appear on your statement.

Still have questions? Reach out to us at support@truemed.com. We're happy to help clarify your eligibility or check the status of your refund.