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Merchant Support Resources

Troubleshooting HSA/FSA Card Declines at Checkout

What If I Need a Recurring LMN for a Subscription or Ongoing Purchase?

What is the typical processing time for HSA/FSA refunds?

What are the eligibility requirements for specific gym memberships not listed on the Truemed website?

Can Truemed Issue a Letter of Medical Necessity for Purchases Made Through Third-Party Financing or Installment Plans?

How Do I Access or Download My Letter of Medical Necessity (LMN)?

What Is the Process for Adding a New Merchant or Studio to the Truemed Platform?

Can TrueMed Issue a Generic LMN for Services If the Merchant Is Not a Truemed Partner?