What is the typical processing time for HSA/FSA refunds?

If you’ve received a refund for a purchase made with your HSA or FSA card, here’s what you can expect in terms of timing and what to know about how Truemed handles refunds.

Truemed-initiated refunds are typically processed within 3 to 5 business days, but the exact timing depends on your bank or card issuer. In some cases, it may take up to 10 business days for the refund to appear on your account statement.

Please note that once Truemed initiates the refund, we have no control over the final posting time — that is determined by your HSA/FSA administrator or issuing bank.

• Refunds can only go back to the original payment method. If you paid using an HSA or FSA card, the funds must be returned to that same card.

• We cannot issue refunds to a different card, issue a check, or reprocess a refund to a new account. This is a compliance requirement under IRS rules and enforced by our payment processor.

If your account has been closed and the card is no longer active:

• The refund will still be sent to that account.

• You will need to work directly with your HSA/FSA provider to retrieve the funds.

If you’re unsure whether a refund has been issued or you don’t see the funds after 10 business days, reach out to us at support@truemed.com. We’re happy to confirm the status of your refund.