What Is the Process for Adding a New Merchant or Studio to the Truemed Platform?

If there’s a health and wellness brand, merchant, or studio you’d like to use your HSA or FSA dollars with, we’re always open to expanding our network-but there’s a process involved.

Truemed can only support HSA/FSA purchases and issue Letters of Medical Necessity (LMNs) for products and services sold by approved partners. This ensures:

• We’ve verified that their offerings meet IRS eligibility standards

• We can provide compliant documentation for your reimbursement or card payment

• The process is seamless for both the customer and the merchant

If the merchant you want to use isn’t on our eligible list, we recommend sending them to:

👉 www.truemed.com/partners

This is our merchant application page. From there, brands can:

• Learn about Truemed's eligibility criteria

• Apply to join our platform

• Start the onboarding process if they qualify

Many brands join because their customers ask for it — so your recommendation really helps.

If you're not sure whether a brand is already partnered with Truemed, or you want to check on the status of a specific merchant, email us at support@truemed.com. We’re happy to take a look.