Can I Change My LMN After It’s Issued?

Short Answer: Some changes to an LMN may be possible—such as updating the diagnosis, adding a product, or including additional supporting details—but each request must be made by our independent, licensed third-party partner providers. Certain elements, like the merchant name and the issue date, cannot be changed once the LMN has been generated.

• Diagnosis

  • If you would like your documentation to reflect a different diagnosis than what was included in your clinical intake form, we can alert our partner provider team to request a re-review of your documentation.

  • Please note that an independent provider selects the initial diagnosis they determine is the best fit based on the information provided.

  • Any request for a change in diagnosis is subject to review and is not automatically granted.

  • You may be asked to provide updated or additional information to support your request.

• Product(s) Included

  • If there was an error in the product listed (or you need to add more items for ongoing coverage), you can request an updated LMN.

    • Example: You initially got an LMN for a supplement and have now purchased an additional supplement or related product from the same merchant.

• Supporting Details

  • Some HSA/FSA administrators allow or encourage additional personal or clinical details to strengthen an LMN.

    • Example: You want to note that your sauna sessions are part of a larger hypertension management plan.

  • Although many administrators do not require these extra details, you may include them for your own peace of mind.

• HSA/FSA Administrator

  • If your HSA/FSA administrator has changed since you originally completed the survey—or if you only recently identified who your administrator is—Truemed can have your LMN reissued on a different template that meets the new administrator’s guidelines.

Important: All change requests must be reviewed and approved by a licensed, independent third-party provider to ensure ongoing medical necessity.

1. Merchant

   • Each LMN is tied to a specific merchant at the time of intake. If you switch from Merchant A to Merchant B (e.g., changing gyms or supplement providers), you’ll need a new LMN.

   • This ensures the medical provider has reviewed each merchant’s product or service for medical necessity.

2. Date

   • The date on the LMN is strictly determined by the day you completed your clinical survey.

   • Adjusting the date after the fact would be considered a misrepresentation of when your medical necessity was established, so Truemed cannot change it.

1. Contact Truemed Support

   • Provide details about the correction or update needed (e.g., diagnosis, product addition, new HSA/FSA administrator).

   • We’ll guide you through any required steps or additional information needed.

2. Provider Review

   • A licensed third-party medical professional will review your request and the other information you have submitted to make an updated determination regarding medical necessity. If they approve, they'll issue you an updated LMN.

3. Receive Your Updated LMN

   • If the changes are approved, Truemed will send you the revised LMN. Present this to your HSA/FSA administrator as needed.

If you’re unsure whether your situation calls for a new or updated LMN, or if you have questions about the process, please contact Truemed support at support@truemed.com. We’re happy to help guide you through these updates to ensure you remain compliant with your HSA/FSA plan requirements.