Utilizing Truemed

Have questions about how to use Truemed? Start here!
HSA / FSA 101
HSAs are linked to high-deductible health plans (HDHPs) and allow you to contribute pre-tax income, which you can invest to grow over time. FSAs are ...
How to Use Truemed
To utilize Truemed, utilize these three simple steps!  The first step is to confirm that you currently have an HSA/FSA account. If you are unsure of i...
How Do I Save Using Truemed?
When we mention savings, this refers to the pre-tax nature of HSA/FSA money. Funds placed into an HSA/FSA are not taxed at your income tax rate. When ...
Product/Shipping Questions
If you have any questions regarding shipping/tracking your order, we recommend reaching out to the merchant directly. We do not oversee the inventory ...
Why Can't I Use My HSA/FSA Card for Some Merchants?
HSA/FSA cards are often restricted to specific merchant account setups. If a merchant does not have the correct payment integrations, HSA/FSA cards ca...
I Never Received My Letter of Medical Necessity
If it has been over 48-hours and you have not received a copy of your letter of medical necessity... As a result of email security settings, the initi...
Partial Eligibility
When shopping with HSA/FSA funds, you may come across items that are only partially eligible for reimbursement. This guide explains what partial eligi...
Using Multiple Cards (HSA/FSA + Credit/Debit) at Truemed Checkout
Truemed now supports Split Pay , allowing you to use multiple payment methods—such as an HSA/FSA card and a credit/debit card—for a single order. Whe...
Can I get an LMN before I purchase a product through Truemed?
Short Answer Yes—but whether you can complete the health assessment (and obtain a Letter of Medical Necessity) before you make a purchase depends on e...
Can I Change My LMN After It’s Issued?
Short Answer: Some changes to an LMN may be possible—such as updating the diagnosis, adding a product, or including additional supporting details— bu...
Are Gym Memberships Covered By My HSA/FSA?
Short Answer: Gym memberships can be covered by your HSA or FSA only if you have a specific medical condition and a physician (or licensed provide...
Do I Need a Doctor’s Prescription for My Purchase to be HSA/FSA Eligible?
Short Answer: No – if you’re using a product as part of a medically necessary intervention, you generally do not need a doctor’s prescription. Instead...
Can I Use My HSA/FSA for Past Purchases?
Short Answer: No – HSA/FSA reimbursement is tied to the date on your Letter of Medical Necessity (LMN), which reflects your condition at the time of e...
Are Gym Memberships Covered By My HSA/FSA?
Short Answer: Saunas can be covered by your HSA/FSA if a licensed healthcare provider determines it is medically necessary for a diagnosed condition...
Can I Use My HSA/FSA for Supplements?
Short Answer: Yes—but only if your nutritional supplements are recommended by a medical practitioner as a treatment for a specific medical condition d...
Can I Use My HSA/FSA to Purchase a Mattress?
Short Answer: Yes—if your mattress meets IRS and HSA/FSA requirements by being tied to an intervention that treats, reverses, or prevents a diagnosed ...
LMNs and Procedure Codes
Overview: If you're being asked to provide a procedure code, it may indicate that your claim is being processed through insurance rather than as an HS...
Can I Use My LMN for a Purchase at a Different Merchant?
Short Answer: No – an LMN is specific to the business and its products or services. To remain compliant with IRS guidelines, you generally need a sepa...
Is Truemed Free for Consumers?
Short Answer: It depends! Some brands cover the cost of your LMN (Letter of Medical Necessity), while others opt not to cover this fee—though they sti...
Does Truemed Write LMNs for Minors?
Short Answer: It depends! Truemed may offer LMNs for minors for certain merchants, but not all. To determine eligibility, please reach out to our supp...
Can I Use My HSA/FSA on a Snoo Rental?
Short Answer: Yes—you can use your HSA/FSA funds for a Happiest Baby (Snoo) rental by following a few specific steps. Note that for rentals, the proce...
Can I Use My HSA/FSA Card on Subscriptions?
Short Answer: Currently, we do not support HSA/FSA card payments for subscriptions. Subscription Payments Not Supported: At this time, subscriptions c...