Your Truemed dashboard is the central place to manage your HSA/FSA qualifications, download your Letter of Medical Necessity (LMN), and review past purchases. This article walks through everything available to you once you log in.
To access your dashboard, go to truemed.com.
You will need the email address you used when you completed your Truemed qualification survey or checkout flow. This is typically the same email associated with your purchase from the merchant. If you are unsure which email you used, check your inbox for a confirmation or survey email from Truemed.
Once logged in, you will land on your dashboard, which gives you access to:
The LMN history section of your dashboard lists every LMN that has been issued to you. For each qualification, you will see:
To download your LMN, click the download icon or the Download LMN button next to the relevant qualification. The LMN is a PDF document you can save to your device or share with your benefits administrator or FSA/HSA provider if they request documentation.
Your receipt, if issued by Truemed, can also be downloaded by clicking on the Receipt button.
Truemed no longer sends LMNs by email. All documents are accessed securely through your dashboard to protect your personal health information.
If an LMN is missing from your dashboard:
To change the email address on your account, you will need to contact support@truemed.com. Email changes require verification to protect account security and cannot be made directly from the dashboard.