HSA/FSA Claims Resources
Utilize this section for HSA/FSA claim support.
What is a Letter of Medical Necessity?
A Letter of Medical Necessity (LMN) is a formal document that a licensed healthcare provider writes to explain why a specific treatment, product, or s...
Receipt Requirements for Reimbursement
When it is time to submit a claim to your HSA/FSA administrator for reimbursement, submitting a receipt with five key points of information will help ...
Does a Letter of Medical Necessity Work for Past Purchases
Completion of the qualification survey process signals the start of a patient-provider relationship. Due to compliance reasons, we are not able to bac...
My Reimbursement Claim Was Denied... Now What?
If you receive an alert of a denied claim—don’t worry! We are here to help you navigate next steps. To best assist you, please compile the following i...
How to Submit for HSA/FSA Reimbursement
With your Truemed Letter of Medical Necessity (LMN), you are now eligible to request HSA/FSA reimbursements for your recent purchase and all future p...
Optum Quick Guide: Submitting HSA/FSA Claims through Optum
This document outlines the general flow a customer will experience when submitting an HSA/FSA claim for reimbursement through Optum. Service Date: Th...
Health Equity Quick Guide: Submitting HSA/FSA Claims through Health Equity-Wageworks
This document outlines the general flow a customer will experience when submitting an HSA/FSA claim for reimbursement via Health Equity. Service Start...
HSABank Quick Guide: Submitting HSA/FSA Claims through HSABank
This guide explains the steps to submit reimbursements for HSABank HSA/FSA accounts. For detailed instructions, please refer to HSABank’s instruction...
Gusto Quick Guide: Submitting HSA/FSA Claims through Gusto
This guide outlines the steps for submitting your HSA/FSA reimbursement claims via Gusto. For additional FAQs and detailed instructions, please refer ...
JustWorks Quick Guide: Submitting HSA/FSA Claims through JustWorks
This guide outlines the steps for submitting your FSA reimbursement claims via Justworks. Please note that Justworks uses Optum Financial to administe...
FSAFeds Quick Guide: Submitting HSA/FSA Claims through FSAFeds
This guide outlines the steps to submit your HSA/FSA reimbursement claim via FSAfeds. For additional details or to start the process, visit the FSAfe...
WEX Quick Guide: Submitting HSA/FSA Claims through WEX
This guide outlines the steps to request a reimbursement for your HSA/FSA claims via Wex. For additional details, refer to the following resources: On...
Benefit Allocation Systems (BAS) Quick Guide: Submitting HSA/FSA Claims through BAS
This guide outlines the steps to submit your FSA reimbursement claims via Benefit Allocation Systems. For additional details, please refer to the foll...
Employee Benefits Corporation (EBC) Quick Guide: Submitting HSA/FSA Claims through EBC
This guide outlines the steps to submit your FSA reimbursement claims via Employee Benefits Corporation (EBC). For additional details, please refer to...
Payflex Quick Guide: Submitting FSA Claims through Payflex
This guide provides a step-by-step process for submitting your FSA reimbursement claims via Payflex. You have two options: submit your claim online or...
Basic Quick Guide: Submitting HSA/FSA Claims through Basic
This guide outlines the steps to submit your HSA and FSA reimbursement claims through Basic. When submitting reimbursements, be sure to include your r...
Navia Quick Guide: Submitting HSA/FSA Claims through Navia
If you’ve paid out-of-pocket for eligible services and are requesting reimbursement, use Navia’s Online Claim Submission tool to access funds from you...
Need to Change Your HSA/FSA Administrator? We Can Help
If you accidentally selected the wrong HSA or FSA administrator (for example, chose Fidelity instead of HSA Bank) or your administrator has changed, w...
Can I Resubmit or Appeal My HSA/FSA Claim More Than Once?
If your HSA or FSA claim is denied, you may be able to appeal or resubmit it. How often and how many times depends on the type of account you have and...
Common Reasons for HSA/FSA Claim Denials- and How Truemed Helps
Even when using your HSA or FSA for qualified purchases, claims can be denied due to administrator interpretations, documentation gaps, or timing issu...
Are there any administrators that do not accept updated LMNs or documentation after an initial denial?
Most Health Savings Account (HSA) and Flexible Spending Account (FSA) administrators permit the submission of updated documentation, such as a revised...
Typical Claim Resubmission and Appeal Timelines by Administrator
Resubmission deadline : Within 30 days of denial for missing/incomplete documentation. First-level appeal : Must be submitted within 60 days of th...
How do I handle HSA/FSA reimbursement if my purchase includes both eligible and ineligible items?
If your order includes a mix of HSA/FSA-eligible and ineligible products, you may still be able to get reimbursed — but it requires a few extra steps ...
What Documentation Is Needed When My Administrator Requires a "Cost Comparison"?
Some HSA/FSA administrators require a cost comparison when reviewing reimbursement claims for certain health-related products. This comparison shows...