Navia Quick Guide: Submitting HSA/FSA Claims through Navia

If you’ve paid out-of-pocket for eligible services and are requesting reimbursement, use Navia’s Online Claim Submission tool to access funds from your Health Care FSA, Day Care FSA, or HRA.

Ensure you have your itemized documentation ready. The IRS requires that your documentation includes:

• Date of Service: Must fall within the plan year.

• Type of Service or Item: Description of the service or item provided.

• Cost or Patient Responsibility: The amount you paid.

Acceptable documentation includes itemized bills from providers and Explanation of Benefits (EOBs) from insurance carriers.
Note: Proof of payment is not necessary unless you are submitting an orthodontia claim. Do not submit cancelled checks or credit/debit card receipts.

1. Log in to Your Navia Account:
   Use your credentials to access your account.

2. Access the Online Claim Submission Tool:
   Navigate to the “My Tools” tab to locate the Online Claim Submission tool.

3. Follow the On-Screen Instructions:
   Upload your itemized documentation and complete the submission process.

This guide is designed to help you efficiently submit your claims through Navia. For further assistance, please refer to Navia support resources or contact support@truemed.com