> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://help.truemed.com/shopping-checkout/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://help.truemed.com/_mcp/server.

# Shopping & Checkout

## Docs

- [Ways to use Truemed](https://help.truemed.com/shopping-checkout/ways-to-use-truemed.md): Learn how Truemed's two qualification paths work — paying with your HSA/FSA card directly at checkout (orders) or getting reimbursed after a regular purchase — and figure out which one applies to you.
- [Navigating the Truemed Marketplace](https://help.truemed.com/shopping-checkout/navigating-the-truemed-marketplace.md): Learn how to find eligible merchants, browse by health category, and use the Truemed marketplace to discover products you can pay for with your HSA or FSA.
- [Product Not Showing as Eligible at Checkout](https://help.truemed.com/shopping-checkout/product-not-showing-as-eligible-at-checkout.md): If a product isn't appearing as eligible at checkout, there are a few possible explanations. Learn how to identify the cause and what to do next.
- [Order Tracking & Fulfillment](https://help.truemed.com/shopping-checkout/order-tracking-fulfillment.md): Truemed is a payment processor, not a merchant. Learn who handles your order, how to track it, and when to contact the merchant directly.
- [Troubleshooting HSA/FSA Card Declines at Checkout](https://help.truemed.com/shopping-checkout/troubleshooting-hsa-fsa-card-declines-at-checkout.md): If your HSA or FSA card was declined at Truemed checkout, this guide walks you through the most common reasons and exactly what to do next.
- [Can I Use My HSA/FSA Card on Subscriptions?](https://help.truemed.com/shopping-checkout/can-i-use-my-hsa-fsa-card-on-subscriptions.md): With a small number of merchants you can pay for a subscription directly with your HSA/FSA card. With most merchants you check out with a regular card and request a Letter of Medical Necessity afterward.
- [Can I Pay with Both My HSA/FSA Card and a Credit Card?](https://help.truemed.com/shopping-checkout/can-i-pay-with-both-my-hsa-fsa-card-and-a-credit-card.md): Learn how Truemed's Split Pay feature lets you use your HSA/FSA card alongside a credit or debit card for a single order, covering mixed-eligibility carts and partial balances.
- [Can I Combine Truemed with other payment options like Affirm or Afterpay?](https://help.truemed.com/shopping-checkout/can-i-combine-truemed-with-other-payment-options-like-affirm-or-afterpay.md): Truemed cannot be combined with buy now, pay later services or other third-party payment options. Here is what you can do once you select Truemed at checkout.