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# NueSynergy Reimbursement Guide

> Step-by-step instructions for submitting a Truemed HSA/FSA reimbursement claim through NueSynergy.

NueSynergy supports out-of-pocket reimbursement claims for Health Care FSA, Day Care FSA, and HRA accounts through its Online Claim Submission tool.

In all cases, you will need two documents: itemized documentation of your purchase and the **Letter of Medical Necessity (LMN)** issued by Truemed.

## Required documentation

Gather itemized documentation that includes all of the following:

* **Patient Name**: individual who received the service or item (employee, spouse, or eligible dependent).
* **Provider or Merchant Name**: provider or merchant where the expense was incurred.
* **Service date**: must fall within your plan year.
* **Service or item description**: details of what was purchased or provided.
* **Amount paid**: your out-of-pocket cost.

Acceptable document types include itemized provider bills and insurance Explanations of Benefits (EOBs). Do not submit cancelled checks or card receipts alone, as these are not accepted.

## Submission steps

1. Log in to your NueSynergy account.
2. Navigate to the **My Tools** tab.
3. Select the **Online Claim Submission** tool.
4. Upload your itemized documentation (provider bill or EOB) and your Truemed LMN.
5. Complete the on-screen process and submit.

> **Note**
>
> A Letter of Medical Necessity helps document the medical purpose of an expense but does not automatically make an item or service eligible for reimbursement. Eligible expenses must independently meet IRS Section 213(d) requirements and the terms of the applicable benefit plan to qualify for reimbursement. All claims are subject to review and approval based on the documentation provided.