> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://help.truemed.com/hub/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://help.truemed.com/_mcp/server.

# Customer Help Center

Browse by topic below or use the search bar to find what you're looking for.

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## Getting Started

#### [How Truemed Works](/about-truemed/how-truemed-works)

Learn what Truemed does, how HSA/FSA payments work, and what to expect as a customer.

#### [What Are HSA and FSA Accounts?](/hsa-fsa-account-types/what-are-hsa-and-fsa-accounts)

Understand the difference between HSA and FSA accounts and how to use them with Truemed.

## Eligibility

#### [Eligibility & Qualification Overview](/eligibility-qualification/eligibility-qualification-overview)

Find out which products and purchases qualify for HSA/FSA spending.

## Shopping & Checkout

#### [Ways to Use Truemed](/shopping-checkout/ways-to-use-truemed)

Learn the different ways to pay with your HSA/FSA — at checkout or through post-purchase reimbursement.

#### [Troubleshooting Card Declines](/shopping-checkout/troubleshooting-hsa-fsa-card-declines-at-checkout)

Fix common issues with HSA/FSA card declines at checkout.

## Letters of Medical Necessity (LMNs)

#### [What is an LMN?](/letters-of-medical-necessity-lm-ns/lmn-basics/what-is-an-lmn)

Understand what a Letter of Medical Necessity is and why it's required for HSA/FSA purchases.

#### [Updating Your LMN](/letters-of-medical-necessity-lm-ns/updating-your-lmn)

Find out how to update or correct your LMN after it has been issued.

## Reimbursements & Claims

#### [How to Reimburse](/reimbursements-claims/how-to-reimburse)

Step-by-step instructions for submitting an HSA/FSA reimbursement claim.

#### [Receipt Requirements](/reimbursements-claims/receipts)

Learn what documentation you need to submit a successful reimbursement claim.

## Your Account

#### [Truemed Dashboard](/truemed-dashboard/truemed-dashboard)

Access your LMNs, orders, and documents across the Overview, Orders, and Messages tabs of your dashboard.

#### [Payment Issues](/payment-issues-questions/payment-issues-troubleshooting)

Troubleshoot payment issues and get answers to common billing questions.

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Can't find what you're looking for? [Contact support](mailto:support@truemed.com).

> Find answers to your HSA/FSA questions and get the most out of Truemed.