Assisting Reimbursement/D2C Customers

Utilize these action steps for customers who reach out looking to complete a purchase with a Truemed reimbursement or D2C merchants.

Depending on the merchant type, share the qualification survey link associated with the merchant account. As you do, spot check that the "LMN Price Dollars" has a dollar amount set.

Note: When sharing the link, please alert the customer that we are not able to backdate a letter for purchase completed prior to completion of the qualification session.